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Order Processing Times

• We ship items Monday through Friday, we do not ship on weekends or holidays.

• Standard Order Processing time: 1-2 Business Days from date of cleared payment your item should leave our warehouse. While we try to get all order out next business day we will notify customer of any delay that may happen

• Estimated Order Transit time: 2-8 Business Days from shipment date.

• Total Estimated Delivery time: You should receive your item in a minimum of 4 days and a maximum of 12 days.

• Overnight order are processed next business day

• Free Shipping Auction are for the Continental USA Only Puerto Rico Customer Please Contact us for additional Shipping Charg We Ship all order using UPS services. We will Post Tracking number directly on the Order Detail Page. Customer is Responsible for being home or arranging Delivery. If package is returned Shipping charges will be deducted from refund.

• All Packages under $200 will not have signature required.
• All Packages $200+ Will require a Direct Signature.
• Packages with a Value of $150 or More will not be shipped to PO box addresses.
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  WE WILL ONLY SHIP TO THE PAYPAL CONFIRMED VERIFIED ADDRESS
• International Customers: We will Declare the full Value of the item. We will not declare as a gift. Customer is responsible for all custom fees and charges. captiansurplus does take responsibility for charges cause by importing product into the customers country.

• PayPal Payments Must be from a verified PayPal account. If your payment is not from a verified PayPal account we have the right to void and cancel your order In the case the incorrect address is entered during checkout we cannot make edits to the address, but we will fully refund you upon request so you can reorder with the correct address We do not accept any other form of payment (No exceptions) For "Buy It Now" Listing Payment is due immediately "Auction listing must be Paid within 3 business Days or Bid will be voided

• If a customer returns item by choice meaning not caused by defect or performance that originally had free shipping there will be a $6 fee deducted from the refund. If there were shipping charges in this case they will not be refundable.
• Please by using the Ebay messaging system.
• Any problem with an Item must be reported within warranty period.
• If items are damaged in Transit Please notify us within 24 hours of receiving the Package or no claim will be allowed.
• If you are returning item by choice within the 7 day Period Customer is responsible for Shipping Cost.
• Shipping Cost are Non Refundable
• Exchanges are free of cost to customer during warranty Period.
• Customer is responsible on Shipping and Return for refund.
• DO NOT SEND ANY ITEMS BACK WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER